Frequently Asked Questions
Everything you need to know about your drum hardware and gear orders.
What is the standard shipping time for hardware orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a warranty on Gibraltar racks and stands?
Yes, all Gibraltar products come with a limited one-year warranty against manufacturer defects in materials and workmanship from the date of purchase.
What is your return policy for drum accessories?
We accept returns within 30 days of purchase. Items must be in their original packaging and in new, unused condition to be eligible for a full refund.
Are Gibraltar parts compatible with other drum brands?
Gibraltar hardware is designed to be universal. Most of our clamps, arms, and mounting brackets are compatible with major drum brands, but we recommend checking specific diameter specifications on the product page.
How can I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.