Returns & Exchanges

At Gibraltar Hardware, we stand behind the durability and performance of our gear, offering a 30-day return window for items in original condition. If you are not completely satisfied with your purchase, we are here to ensure a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal with your order number and email address to select the hardware components you wish to return.

• 2.
  Print Return Label

  Once your request is approved, a prepaid shipping label will be generated for you to download and print directly from your dashboard.

• 3.
  Secure Packaging

  Place the items in their original packaging, ensuring all clamps, memory locks, and accessories are included to avoid restocking fees.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number handy until your refund is processed and confirmed via email.